Coronavirus (COVID-19) Update

Due to COVID-19 we are experiencing extremely high demand.  We are strongly encouraging patients not to attend the surgery to reduce the risk of infection. Please see NHS 111 for information before ringing the surgery. Please use this website for up to date information on the current COVID-19 pandemic.

Please use the useful information below for your health and wellbeing during this pandemic.

Please click here to be taken to our COVID Vaccination Page.




Please watch this video, produced by Suffolk’s Director of Public Health, Stuart Keeble. He is concerned about Covid-19 within our county and has produced a video blog he would like Suffolk residents to watch. It includes details of where you can go for extra support if you need it.


As from 19th July, along with other health care providers in Suffolk we will still be requiring our patients, visitors and staff to wear masks at all times whilst in the building (unless they are exempt). This is for the safety of vulnerable patients and to minimise transmission.  We will also continue to use the intercom system to help ensure that we are able to manage the number of people in our reception area. However it will no longer be used for dealing with any enquiries, this will be done via the reception desk.  At busy times you may be asked to wait outside until you can enter the building. Please note that appointment requests cannot be made via the reception desk.  These will need to continue to be managed by phone via the Care Navigation team.  Thank you for your continued support and helping us to keep our vulnerable patients and each other safe.

Our Services

Due to the pandemic we are having to scale back our normal services. Please click here for an up to date list of the services that we are currently able to see and those services that we have had to suspend for the time being. Please note, these will continually change as Government/NHS advice changes. Please note, we may have to change the time and/location of any appointments at short notice to comply with infection control protocols.


Vulnerable Patients

All vulnerable patients will be receiving a letter centrally with information on how to keep themselves safe from coronavirus. There has unfortunately been a delay centrally in the sending of some of these letters. We are are waiting on further guidance from NHS England with regards to this. We are hoping this will be resolved imminently but in the meantime we have put a draft copy of the letter here so that patients can keep themselves fully informed.

For patients that feel they should have received a letter but haven't, please click here to view a letter from the Practice.


On 15th February 2021, NHS England added more patients to the Shielded Patients list. This information has come from the government, who have pulled information from patient records, and it is now recommended they shield until the 31st March 2021. If you require more information, please click here to go to the government website for advice about shielding.

Here is a link to the shielding document in different languages and formats. These include: Arabic, Bengali, Bulgarian, Simplified Chinese, Traditional Chinese, French, Gujarati, Hindi,  Nepali, Polish, Portuguese, Punjabi, Urdu, BSL, large print and audio-only..


Due to the current situation around Covid-19 and in order that our patients have continued access to their regular medication, for the short-term we will issue three one month prescriptions for our patients where this is clinically appropriate. This will be reviewed ongoing, and may change at any time.


Sick notes

If you require a Doctor's sick note for your period of self isolation please click here to download and print a copy. 

You can also generate a sick note via this website.




At this uncertain and scary time our mental wellbeing needs some attendtion. We hope these links will help:

  1. For patients
  2. Patients outside Suffolk
  3. For young people in Suffolk on 
    1. The Source
    2. Kooth
    3. NHS One You includes digital advice for physical and mental wellbeing
  4. For  key workers


Managing Your Symptoms

This leaflet is for patients with suspected coronavirus who have not been admitted to hospital and will be isolating at home. It includes guidance for managing your symptoms at home and where to go for help and support.

This leafletproduced by Oxford Health NHS Foundation Trust, is a guide for managing your symptoms during the inital stages of having COVID-19 and gives some helpful techniques to manage some of your symptoms post-COVID19.


Social Prescribing

Having to self isolate can prove challenging for some who do not have a support network around them to provide food and care packages. If this applies to you please make use of the "home but not alone" service which has been specically set up for use in this pandemic. For more information and contact details click here.


Corona Champions

During this unprecedented time, we are asking for help from our patients and the wider community. We are running short of supplies - personal protective equiment (PPE) and other supplies like hand sanitizer. All are cuurently in short supply due to the rapid escalation of the pandemic and stock piling. Please read and share this letter  and help in any way you can.

We have so far received some really generous donations of medical equipment from the following individuals and companies:

The following companies and individuals have generously donated FFP3 and FFP2 masks which are invaluable for keeping our staff and our patients safe: Chips Away (Martlesham Heath), Jayar Car Parts, Elm Street Dental Surgery, Husbands and Partners of our Surgery staff, Tip 'N' Lift, Evolution Trees Ltd, AF Robertson Building Contractors, P Tuckwell Machinery Specialists, Impact Aggregates Ltd and Taylor Wimpy (Dale & Brian) and P.R. Burke & Sons Builders.

Cake & Revolution Women's Institute, Ellis Embroidery and  Butterflies Bespoke Keepsake Memorabilia have all very kindly handmade child friendly masks for our staff to wear. We also had a generous donation of face masks from the Suffolk Chinese Family Welfare Association.


A big thank you also goes to Ipswich B&Q who prepared and donated materials to help facilitate our car park COVID treatment bays and also donated FFP2 masks and safety goggles. Thank you to Martin West, Martin Proctor, Adrian Sagrera and Nathan Manning from B&Q who helped with this.

Ipswich School and Kesgrave High School teachers and children have been extremely clever and have used their DT departments to hand make face shields for our clinical staff to wear. What a brilliant use of resources and skills! Ipswich School also donated some shoe covers for us.

We also received a very generous donation of 16 sandbags from Tesco Maintenance to anchor down our gazebo's for our rapid assessment outdoor clinics in the car park.

To spread a little cheer, and an important message (stay at home, save lives) here is a video that the staff at BPC have made - we call it "Social Dis-dancing".