Latest News

Blood Tests

We have been alerted there is a  nationwide shortage of products that enables us to carry out blood tests. To safely manage this, NHS England have issued us with guidance that all primary care and community testing must be halted until the 17th September 2021 except for clinically urgent testing. Examples of clinically urgent testing include:

  • Bloods that are required to facilitate a two week wait referral
  • Bloods that are extremely overdue and/or essential for safe prescribing of medication or monitoring of condition
  • Bloods that if taken could avoid a hospital admission or prevent an onward referral
  • Those with suspected sepsis or conditions with a risk of death or disability

We apologise for any inconvenience caused.


Flu and Covid Booster Clinics 2021

We have been informed that there may be a supply issue of flu vaccinations. Due to this, we have temporarily paused booking for our flu clinics at this time until we have more information to avoid disappointment.


Make the Right Choice

a graphic which explains when you should call 99, 111, seek advice from GP or pharmacist or self-care

We are asking our patients to make the right choice when it comes to seeking help for your condition.


Community Pharmacy Consultation Service

We are participating in a new service from 24th August that will direct patients to the most appropriate healthcare professional when booking an appointment, which may be a local community pharmacist either virtually or at their pharmacy. 

We believe this is a good thing, as your local pharmacist is a highly trained and skilled clinician experienced in treating minor illnesses, and this should be quicker for you.  This will help free up GPs to deal with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

We will be listening to patients about their experience of using this service to inform how we can improve things, and so are keen to hear your views.  You will be advised how to give this feedback when you access the Community Pharmacy Service.

a graphic that demonstrates a patient visiting a pharmacy instead of a gp surgery


Step by Step Better Balance Sessions

ActivLives are back running some Step by Step Better Balance sessions for over 55s. The aim is to improve strength and balance in this demographic to help reduce falls and to allow patients to socialise at the same time. If we feel you may benefit from these sessions, we can refer you and you will receive your first 4 sessions for free. Just ask us next time you speak to a member of our clinical team. You will have to undergo a health screening to make sure the classes are appropriate for you. You can also directly self-refer. Please click here for more information, call 01473 345350 or email

Step by Step Better Balance Sessions


2021 GP Patient Survey Results

Please click here to view our most recent results for the GP Patient Survey.

We were rated above the local and national average on the following questions:

  • 92% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

    Local (CCG) average: 88% National average: 86%

  • 77% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

    Local (CCG) average: 72% National average: 69%

  • 95% of respondents felt their needs were met during their last general practice appointment

    Local (CCG) average: 95% National average: 94%


Monday 19th July "Freedom Day"

As from 19th July, along with other healthcare providers in Suffolk we will still be requiring our patients, visitors and staff to wear masks at all times whilst in the building (unless they are exempt).  This is for the safety of vulnerable patients and to minimise transmission of covid-19.

We will also continue to use the intercom system to help ensure that we are able to manage the number of people in our reception area, however it will no longer be used for dealing with any enquiries, this will be done via the reception desk.

At busy times you may be asked to wait outside until you can enter the building.  Please note that appointment requests cannot be made via the reception desk.  These will need to continue to be managed by phone via the Care Navigation team.

Thank you for your continued support and helping us to keep our vulnerable patients and each other safe.

Letter to all patients


Demand for Appointments and Busy Phone Lines

We understand that patients are finding it more difficult to reach us on the telephone and harder to get the appointment at the time they want. We are currently experiencing an extremely high volume of additional enquiries and it may take longer for us to answer your call. We apologise that you are being asked to wait.

The demand for GP services has risen significantly during the pandemic but sadly so too has the abuse that our practice staff face. We politely ask that when you do get through, you are kind to our team who are working hard to get to you as soon as they can.

We are aware that sometimes our phone lines are engaged and you are unable to be put in the queue. We do ask that you are persistent and continue to try to get through to us. We again apologise that you are being asked to wait.

an image which shows a healthcare worker taking calls with the text that reads: tick making calls, tick referring to services, cross taking abuse


Research Practice

We have recently signed up to be a research practice. All NHS organisations are expected to participate and support health and care research. Conducting high quality clinical research helps us to keep improving NHS care by finding out which treatments work best.

You may be contacted from time to time about taking part in a National Institute for Health Research (NIHR) study. If you are asked about taking part in NIHR research, someone in the care team looking after you will look at your health records to see whether you are eligible to take part before asking you whether you are interested or sending you a letter on behalf of the researcher. You are free to choose whether or not to take part in any research study you are approached about. 

For more details about how your information may be used in research please click here.  

For more information on the NIHR please click here.

Please click here to be taken to our Research page to see which studies we are currently involved in and other useful research related information


Using your Health Data for Planning and Research

Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments.

It can also help research organisations to explore new treatments or make discoveries.

You can decide that you do not want your information to be used in this way.

​There are two main options;

  • Option 1: Opting out of the GP Data for Planning and Research (GPDDR) Formally known as GPES.

​This means you don't want your data to be extracted from your GP clinical system and used for Planning and Research Purposes. You can opt out at any time but opting out before the end of August 2021 will mean your data is not extracted by the new process. Opting out after that date will mean that no further extractions will occur. Find out more.

  • Option 2: Opting out of NHS Digital using or sharing your health data (held by any provider, not just your GP), for Planning and Research purposes.

You can opt out at any time.  Find out more. 

Other materials and materials in other languages are available here

How do I Opt Out?

To opt out of your data leaving the GP Practice for Research and Planning (Type 1), just contact your GP practice by email or post and let us know.

To opt out of your health data being used or shared by NHS Digital (Type 2), you can;


The phone number is 0300 303 5678 – Monday to Friday, 9am to 5pm (excluding bank holidays).


National Data Opt Out
Contact Centre
NHS Digital
HM Government
7 and 8 Wellington Place



Click here 

P.H.O.E.B.E Black Maternal Mental Health Webinar

Postnatal depression and anxiety in black mothers are 13% higher than in white mothers. Black women are the group least likely to initiate treatment for postnatal mental illness, and the least likely to follow-up treatment. 

PHOEBE is offering a webinar on maternal health for black and migrant mothers, featuring our very own Dr Omololu Ogunniyi. 

Click here to sign up for the webinar

For more information about the PHOEBE centre, please click here to be taken to their website.


Covid-19 Vaccination in the Roma Communities Q and A Video

Please watch the video below which is recording of the Roma Communities Q and A event held in Ipswich where Dr Omololu Ogunniyi answered some questions about the COVID-19 vaccinations.

Thank you Video

Please watch our video which thanks our patients for helping to protect the NHS and your families, by staying at home and getting the vaccine when it is your turn. 

The Covid-19 pandemic has affected millions of families from all corners of the globe. We have had a hard year and a hard journey. Many families, young and old have suffered physically, financially and emotionally. Many families have had to sacrifice the lives of their loved ones. We thought as the Burlington Primary Care NHS family that we would come together to say thank you and to ask you to continue the journey with us . The vaccine has provided a light at the end of this very long tunnel. We would just like to thank you for your effort on the journey so far and to ask you to help us finish our journey and have the vaccine when it's your turn. We would like to thank the science family of professors and researchers who have given us safe and effective vaccines. We would like to thank all the clinicians and other NHS staff who have sacrificed their lives from around the world for the NHS We would like to thank all of the drivers and other key workers who have delivered food to those most in need and will deliver the vaccines to all corners of the earth and all corners of this country when the time comes. Once again thank you all health workers thank you all our key workers. 



Armed forces accredited practice logo

Armed Forces Friendly Practice

We are pleased to announce that we are now an Armed Forces Veteran Friendly GP Practice. We have dedicated members of our team to support our patients who have served in the armed forces. The scheme will help support us in better identifying and treating veterans, and ensuring that they are referred, where appropriate, to the dedicated care that is available to them. 

Please do let us know if you have served in the armed forces so we can direct you to any services who may be of help.


COVID-19 and Ethnicity

There appears to be a correlation between ethnic origin and the risk of developing complications from COVID-19. Consequently, NHS England have asked us to collect 100% of patient’s ethnicity data. Please take a look at the list below to see how you would identify yourself and please do let us know. You may be asked for this data by a receptionist or at your next appointment as it is important we have this collected.


  • English / Welsh / Scottish / Northern Irish / British
  • Irish
  • Gypsy or Irish Traveller
  • Any other White background

Mixed / Multiple ethnic groups

  • White and Black Caribbean
  • White and Black African
  • White and Asian
  • Any other Mixed / Multiple ethnic background

Asian / Asian British

  • Indian
  • Pakistani
  • Bangladeshi
  • Chinese
  • Any other Asian background

Black / African / Caribbean / Black British

  • African
  • Caribbean
  • Any other Black / African / Caribbean background

Other ethnic group

  • Arab
  • Any other ethnic group

Flu Clinics 2020 Updates

Explanation Video

Here is our latest video. It explains how our flu clinics are running this year.  Please do have a watch and let us know what you think.

ITFC Website Article

ITFC have produced an online article showing their support for our flu clinics which are being held at their venue. Saturday 3rd October was our first clinic and it was a big success! 


Green Impact for Health Bronze Award

We are pleased to announce we are working towards achieving the Green Impact for Health Bronze Award. This award helps General Practices to become more efficient and improve their sustainability. We are taking steps to become more environmentally friendly and reduce our carbon dioxide emissions.

green impact logo