About Us

To deliver excellent clinical outcomes with safe, well led care to our population of patients and to be an effective first choice care provider.

Image of Burlington Primary Care

Welcome to

Burlington Primary Care

We hope you find this website useful. If you are not sure about anything please ask, we are happy to help. We have been located at 14 Burlington Road, Ipswich, Suffolk since 1971.

Registration

It is quick and easy to register with a GP..

In order to register, all patients will need to bring with them:

Photo ID
Recent proof of address, e.g. a recent household bill or bank statement
Birth certificate
Immunisation record for any children registering

If you do not have any of these documents please speak to reception.

Learn how to register with the practice

Image of woman sitting in wheelchair at computer screen

Accessibility Needs

We want to get better at communicating with our patients and ensure you can read and understand the information we send you.

If you find it hard to read our letters or if you need someone to support you at appointments, please complete our Accessibility Needs Form below.

Accessibility

Disability Access

Accessibility Needs Form

Meet our Team

There are lots of different kinds of healthcare professionals working in your GP surgery, besides your GP. They each have distinct roles and specialist skills.

When you contact the surgery, you will be offered an appointment with the person who is best placed to help your needs.

We have a wide variety of expertise within the practice with partners having well established interests in palliative care, diabetes, commissioning, care of the elderly and family planning.

SEE OUR TEAMS PAGE

Healthcare Team Roles

There are lots of different kinds of healthcare professionals working in your GP surgery, besides your GP. They each have distinct roles and specialist skills.

When you contact the surgery, you will be offered an appointment with the person who is best placed to help your needs.

Visit the NHS Suffolk and North East Essex ICB website to learn more about the different specialists working in GP practices. Please note – your GP surgery may host some, but not all, of these roles.

See our Reviews

We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website

You can see what other patients have said about us here

Alternatively, if you've had a bad experience we'd also like to know. Please contact us and let us know how we can improve.

Practice Information

At the rear of the surgery is a large car park for patient use only when attending the surgery.
We also have disabled spaces and disabled ramp access to the surgery.

Parking:

As a busy town centre Practice we are lucky to be able to offer parking to our patients. However, this is limited and we would ask all our patients to use this wisely and only for the duration of the appointment.

Where possible, please use alternative parking elsewhere in the surrounding area to free up spaces for patients who find walking any distance difficult. Our car park is remotely managed by Parking Eye to ensure that the car park is used solely by patients attending appointments or using the adjoining pharmacy.

Patients are allowed to park for 90 minutes. If you are going to be longer than this please let a member of staff know. If you have received a fine then you will need to appeal directly through Parking Eye. You will need to provide evidence to support your appeal.

GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.

SEE OUR RESULTS

Our overall CQC Rating was: GOOD

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.

Latest review: 11th April 2023

SEE THE FULL REPORT