How to Book an Appointment

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Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

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Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.


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To request a routine appointment in the next 7 days

You can now book selected appointments ahead of time online.

Please book an appointment online via SystmOnline, The NHS App or Airmid.

Please Note: If you are booking a telephone consultation booking call time may vary.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

Use The NHS App to book an appointment

Use SystmOnline to book an appointment

In response to requests from our patients for more pre-bookable appointments, we have expanded the number available!

Most appointments at the practice are made for you to see the Clinician on the same day you call us.

However, we realise that seeing the Clinician straight away does not always fit in with a modern busy lifestyle and it may sometimes be better to plan ahead. We have always offered pre-bookable appointments but will now be expanding the number available.

These appointments can be booked up to 6 weeks ahead.

If you pre-book an appointment and we hold a mobile number for you, you will be sent a text reminder for the appointment confirming date and time.

If you need to cancel this appointment you can do so by text, calling the Surgery or visiting the Surgery in person.

Opening & Closing Hours

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To request an urgent appointment for today (Monday to Friday)

I have an urgent health concern requiring on-the-day attention. Appointments can be booked by calling the surgery via the telephone after 8.00am.

All Clinicians have telephone consultation appointments during the day and your Clinician will consult with you via the telephone initially. The receptionist will take a contact number and a brief description of your symptoms and a Clinician will ring you back. If the clinician feels a Face to Face appointment is appropriate this will be arranged with them directly.

If you are late for your appointment you may be asked to rebook for another time.

Book an Appointment via the telephone here: 01473 211 661

If you are worried about your issue and you can contact NHS 111 by calling: 111 or by visiting their website here

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To request an appointment for a Taxi Medical

These appointments need to be booked and paid for in person with the reception team.

We cannot book an appointment for this service without payment in advance. 

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Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

GP+ Appointments

Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours (after 6:30pm on weekdays and at the weekend – either Saturday or Sunday)

Please Note: Patients cannot refer themselves to this service but appointments may be made via our Care Navigation team during our usual opening hours.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixstowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.

You will be given an appointment for a telephone consultation and the Clinician will have access to your medical records which is why it is important for you to give us consent to share your medical record.

For any queries, please ask a member of our Care Navigation team.

If You Need Help With Your Appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
  • If you need an interpreter.
  • If you have any other access or communication needs.
NHS England

Call 111 when it's a concern, but less urgent than 999.

The NHS non-emergency number.

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.