Did you know 90% of contacts with the NHS happen every day in General Practice, and that all starts by speaking to the GP Reception Team.

The GP receptionists hear things every day that will break most people’s hearts. They have to remove any emotional reaction to help patients. Receptionists are doing their very best to help people in need, give them the time they need and navigate them to the care and help they need. The receptionist team do not just make appointments, their role is complex with emotional burdens.

Sadly, the receptionists are often met with hostility and unfavourable responses. Please support our receptionist team who are trying to help many patients like yourself; all with different circumstances and needs.