Total Triage

From 1st September 2025 we will be using a system called Total Triage to help ensure everyone gets the care they need in the safest and most efficient way possible.

How it works:

• When you contact us (by phone, online, or in person), your request will first be assessed by a member of our team, by asking the same triage questions.
• This initial step helps us understand the nature and urgency of your issue.
• Based on this information, we will decide the most appropriate next step. This may include:
  • A same-day or routine appointment with a doctor or nurse
  • A phone or video consultation
  • Advice or treatment from another qualified healthcare professional (such as a pharmacist or physiotherapist)
  • Self-care information or signposting to community services

Why are we using Total Triage?

• It allows us to prioritise patients with urgent medical needs
• It helps reduce waiting times in accessing the practice and also in receiving the tailored care that you require.
• It ensures you’re seen by the right person, at the right time
• It keeps the practice running safely and efficiently

We understand that changes in how care is accessed can feel different, but please be assured that your health and wellbeing remain our top priority.

If you have any questions or need help understanding this process, our team is here to help.

Thank you for your support and understanding.

Published: Aug 27, 2025